Frequently asked questions

Need some help with an issue? Check out the FAQ below.
If you still need an answer, contact us.

General FAQ

RuralHQ have an extensive  collection of agricultural business profiles. However, it is solely at the advertiser’s discretion as to whether they want to have their profile listed. Therefore in some cases we may not have the business you are looking for as they have opted out of being listed.

If you know of a business that isn’t listed on RuralHQ, and you would like to request it, you can suggest a business by completing our Suggest a business form.

There may be many reasons for this unfortunately. The good news is that there are many ways to find what you need.

The first step is to review your keywords. Check that the spelling is correct, or try using fewer keywords.

Another way is to navigate using our category directory. All businesses profiles have to be listed under at least one category. We have made best efforts to group our categories into a structure that would make sense to you.

If you know the rough location of the business and a few details, then you could try using our explore page where listings are filter by your criteria and displayed on the map.

If you are looking for a specific business, they may not be registered with RuralHQ. If you think a business is missing, please let us know.

If you have any questions on our category structure, or would like to recommend a category please Contact Us and or submit a suggestion via the Suggestion Box and let us know your thoughts.

RuralHQ uses the MapBox and Google Maps applications.

You will need Javascript enabled on your browser in order to view the maps. This is managed differently on each system so check with your browser help menu to find the right way for your computer.

On all pages you can Expand or Shink the map. To change, simply select from the viewing options Small map or Large map on a search results page.

All of the business profiles shown on our maps are presented based on information stored by RuralHQ.

For directions to a listing’s location we redirect you to Google Maps. Click the ‘Get Directions’ link near the top of the listing profile.

We’re always keen to hear about ways to make RuralHQ better. If you have a suggestion you’d like to share with us, please feel free to drop it in the Suggestion Box.

If you find that something isn’t working right or the information you’re viewing is incorrect, please let us know via the Suggestion Box. We’ll make sure the site is better for you and others who use it.

Account FAQ

Click on ‘Sign In’ on the right side of the website header, a sign in modal window will pop up. Click the ‘Forgot password?’ link under the ‘Sign In’ button. Simply enter your email address and hit the reset password button.

You will be sent an email with a link to reset your password. Click on the link and then enter in your new password and hit ‘Submit’. Then simply return to RuralHQ, click on ‘Sign In’, complete your login with the new password and you’re all set.

To manage your business profile, you need to have a RuralHQ account and have claimed your business profile.

Once you are logged in, hover over the menu item which includes your avatar image and name. Click on ‘My Listings’. You will be presented with a page that shows all of your RuralHQ listings. Find the listing you want to update and click ‘Edit’.

Once you have completed the update of your listing details, click ‘Save Changes’ to make your changes live.

If you are having trouble, feel free to contact us.

Click on ‘Register’ on the right side of the website header, a register modal window will pop up. You can also register for an account on the My RuralHQ page.

Enter your email and preferred password and click ‘Sign Up’. You can also connect your RuralHQ account with your Google or Facebook accounts if you want an easy sign up and login experience.

That’s it, your RuralHQ account is all ready to go.

My RuralHQ is our handy portal where you can check your account details, update the info in your listing and much more anytime, anywhere. To get started simply head to My RuralHQ and login using your username and password or you can use your Facebook or Google login.

If you have logged in before you need to use the same method to login again.

Your personal details such as how your name is displayed on reviews can be updated via My RuralHQ.

You will need to be logged into your account and navigate to My Details.

There’s a number of ways to get in touch with us.

Check our Contact page to find the method that suits you best.

We understand your concerns and hate spam as much as you do. We will only use your e-mail address to communicate with you regarding RuralHQ. In particular, we will not publish, sell or use your email address for any other purpose. You will never receive spam from RuralHQ and your email address will not be published on the RuralHQ website or provided to the business concerned.

Profiles & Listings FAQ

Adding your own listing to RuralHQ is really quite simple.

Simply, navigate to the Add Listing page, select the type of listing you want to add, select a listing package, enter your listing details, complete checkout, and you’re done. We’ll review the listing and approve it when we’ve checked it.

If you have any trouble with the process, we’re always happy to help. Get in touch, and let us know what you need help with through the support or contact pages.

If your business profile is already on RuralHQ and you didn’t add it, it usually means that it has been added by our system after we received a suggestion from the community. Your business profile should be claimable right from the business profile page. Navigate to your business profile, and you will find a ‘Claim’ button in the Quick Actions under the header image, and before the main body of the profile. Once you click ‘Claim’, you’ll be required to login to prove your identity, select a listing package for your listing, and complete the checkout process.

If the claim button doesn’t appear on your listing page, it is possible that the profile was added by someone else. In this case, you should message us through support and we will investigate your claim on the listing, and change ownership as appropriate.

RuralHQ is a platform designed to connect rural people with reputable businesses. Our goal is to become the first stop for people seeking to engage with a new business, or see how their current supplier stacks up. If your business isn’t on RuralHQ, you will miss out on this valuable traffic and the opportunity to be considered when people are seeking a new business to engage with.

For a more indepth look at what RuralHQ can do for your business, check out Get on RuralHQ

Ratings and Reviews FAQ

Search RuralHQ for the business you want to review and once you’ve found them navigate to the reviews tab. If you are not already logged in, you will be asked to log in or create an account. You will receive a validation email to confirm your email address.

Once you are logged in, choose your star rating, leave your review and submit. Easy!

No, a business can not see your contact details when you leave a review on their business profile page. They can see your display name, and that is it. The only way a business can contact you through the site is via a public comment on your review.

Once you submit your review it will go through a moderation process and be live within 48 hours. We’ll let you know by email when your review goes live.

You’re welcome to update or change your review at any time. While logged in to your RuralHQ account, just go back to the business profile and your review will be displayed in the ratings and reviews section.

Asking people to create an account is one of the ways that we make sure reviews on RuralHQ are genuine and help Kiwis searching for businesses. We may also need to contact someone who leaves a review if it needs to be adjusted for spelling, grammar or language.

Your privacy is very important to us and we won’t share your contact details with the business you are reviewing.

This is probably the question that we get asked most often and we agree that everyone using RuralHQ must be able to have confidence in the rating system.

  • We require all reviewers to register with a live email address which we then authenticate.
  • Reviews on a business are limited to 1 per authenticated email address.
  • Should a review be disputed, the reviewer will need to provide proof that they have dealt with the business in question. If proof can not be provided, the disputed review will be removed.
  • Businesses have the ability to gain right of reply to reviews and ratings left for them which enables them to respond.
  • The more ratings left for businesses on the site, the less the likelihood of one or more individuals skewing the feedback system. We encourage everyone visiting the site to rate any service businesses they have used. Every rating posted improves the usefulness of RuralHQ to all users. We also invite all businesses to ask their satisfied customers to rate them on RuralHQ. This enables businesses to record word-of-mouth referrals from their happy customers and use them as a powerful marketing tool.

Business FAQ

Do you have questions about RuralHQ from a business owner perspective? We have a separate FAQ for businesses.

Did we answer your question?

If not, please send as a message by completing this form, or use the chat in the bottom right.
We’re happy to answer your questions.

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